Are you in crisis? Here's how we can help.

Call (800) 336-0341 (24 hours a day, 7 days a week)

If you're experiencing a medical emergency or feel like your health and safety are in immediate risk, call 911.

Get help with:

  • Suicidal crisis
  • Emotional distress
  • Substance abuse
  • Family crisis

Professional staff available to help you:

  • Understand your treatment options
  • Get referrals to other community agencies and resources
  • Receive emergency services such as hospitalization

Access Center

Help starts here at our walk-in centers, where we'll determine your eligibility and your next steps.

Mental illness

Services to help adults on their paths towards recovery from major depression, schizophrenia, bipolar disorder and other mental health issues.

Children and Families

Support and treatment for children and adolescents with emotional problems at home, at school or in the community.

Intellectual and Developmental Disabilities

Supports for children and adults with autism, Down syndrome, cerebral palsy or other intellectual and developmental disabilities.

Services

Services

Choosing your own path to improve your quality of life

Find the help you need to grow, be independent and live well. Our caring, professional team will work with you to indentify your issues, find options to reach your goals and connect you with the best care available.

You'll be in control by helping us design a plan for mental health services using what we call Person-Centered Planning and Self-Determination. That means we create your plan just for you, and you decide what you want to achieve.

Services:

  • Access Center — Walk-in centers in Benton Harbor and Niles where our friendly staff determines services you are eligible for and what your next steps are. Read more ...
  • Mental Illness — Services and support for adults with major depression, schizophrenia, bipolar disorder and other medical conditions that disrupt a person's thinking, feeling, mood, ability to relate to others and daily functioning. Read more ...
  • Intellectual and Developmental Disabilities — Help for people born with a disability such as autism, Down syndrome or cerebral palsy. Includes finding a job or place to live, making friends and exploring their community. Read more ...
  • Children and Families — Support, guidance and treatment for children and adolescents who experience problems at home, at school or in the community. Emphasizes parent involvement and partnering with other agencies. Read more ...
  • Resources — Links to relevant help and answers to common questions as well as forms, reports and other useful documents. Read more ...

Resources: Links

Links to other helpful resources

DISCLAIMER

The links below are provided solely as a convenience. Riverwood Center has selected these resources as having some value and relevance, but their development and maintenance are not under Riverwood Center's control. Therefore, Riverwood Center is not responsible for the content, accuracy, opinions expressed and other links provided by these resources.

Alliance for the Mentally Ill of Michigan (AMI)
Alliance of Hope for
Suicide Survivors
American Academy of Child & Adolescent Psychiatry
American Associate of Intellectual and Developmental Disabilities
American Association of Opioid Dependence (AATOD)
American Association of Suicidology
American Psychological Association
ARC/Michigan
Berrien County Regional Education Service Agency (RESA)
Brain & Behavior Research Foundation
Bring Change 2 Mind
Centers for Medicaid and Medicare (CMS)
Children and Adults with Attention-Deficit Hyperactivity Disorder (CHADD)
Depression and Bipolar Support Alliance (National)
Depression and Bipolar Support Alliance (Michiana Area)
Depression Screening
Disability.gov
Disability Network of Southwest Michigan
Dual Diagnosis Recovery Network (DDRN)
Federation of Families for Children’s Mental Health
GLBT National Help Center
Medicaid Provider Manual
Mental Health America
Mental Help Net
Michigan Alliance for Families
Michigan Association of Community Mental Health Boards
Michigan Department of Community Health
MDCH Family Support Subsidy
Michigan Mental Health Code
Michigan Protection and Advocacy
Michigan Rehabilitation Services (MRS)
Narcotics Anonymous-Michigan
National Alliance on Mental Illness (NAMI)
National Association for Down Syndrome (NADS)
National Council for Community Behavioral Healthcare
National Eating Disorders Association (NEDA)
National Information Center for Children and Youth with Disabilities (NICHY)
National Institute of Mental Health
National Institute on Drug Abuse/NIH
National Institute on Alcohol Abuse and Alcoholism/NIH
National Suicide Prevention Lifeline 1-800-273-TALK
R-Word Pledge
State of Michigan
Substance Abuse & Mental Health Services Administration (SAMHSA)
Total Mortgage: Home Buying for People With Disabilities
United Cerebral Palsy (UCP)

Services: Frequently Asked Questions

How do I refer someone to Riverwood Center?

We accept referrals from a variety of resources including schools, doctors and mental health professionals. If you're concerned about your family member or friend, you can call to ask about services. But anyone over 18 who serves as their own guardian will have to call or visit to request their own services. Parents of minors or legal guardians of children and adults can call to set up services for anyone under 18.

How do I access services at Riverwood Center?

Accessing services through the Riverwood Center is simple. The Access Center operates on a walk-in basis from 8:30 a.m. to 5:00 p.m. Monday through Friday. If you arrive after 3:30 p.m. you may need to finish the process at a later date that is convenient for you. When you arrive, one of our friendly Access Specialists will ask you questions that will help us decide if you are eligible for services. They will ask you where you live, and to describe what is happening in your life that you feel services could help you. We will also ask you about your insurance and your income. For more information, visit the Access Center page.

Where are you located?

Riverwood Center has two convenient locations to serve you:

Benton Harbor: 1485 M-139, Benton Harbor, MI 49022
Niles: 115 St. Joseph Ave., Niles, MI 49120

For more information on location or contact information, see our Contact Info, Directions and Hours of Operations page.

What if I'm in crisis?

If you or someone you love is experiencing a mental health crisis, please call us immediately at (800) 336-0341 (24 hours a day) to figure out what help you need. If you need medical attention, call 9-1-1 or visit your nearest emergency department.

What is Recipient Rights?

When you receive services through Riverwood, you have rights. Your rights will be explained to you in a way you can understand both at the time you ask for services and during the Person-Centered Planning Process. You will also be given a booklet that explains your rights. If you have questions about your rights, ask someone to explain them to you or contact the Office of Recipient Rights at (269) 927-8629 or toll free (800) 748-3796, or complete the Contact Form.

Who is eligible for CMH services?

Eligibility for services is determined by evaluating your presenting problem, type of insurance and county where you live. The Access Center staff members are here to meet with you and help identify services you may be eligible for.

How much will it cost me and what types of insurance do you accept?

We accept Medicaid, Medicare and some other insurances. We also treat people who do not have insurance. Payment for services is based on your ability to pay, which is determined during your visit to our Access Center.

How do I know which providers are available for me to make my choice?

If you have a case manager, he/she will assist you in getting information about the number of providers available, who they are, where they are located, etc. For some services, the case manager may encourage you to meet one or more providers before making your choice.

What is Person-Centered Planning?

Person-Centered Planning is all about your hopes and dreams. You and the people who are important to you talk about your life: Where do you want to live? How do you want to spend your day? How do you express your spirituality? Where do you want to work, volunteer or go to school? Do you want supports (for example: guardianships, someone in charge of paying your bills, etc.) in areas of your life? 

What is Self-Determination?

Under a Self-Determination arrangement, you can hire your own workers and manage your services within a set budget.

Services: Downloads

2012 Annual Report

Consumer Handbook [link to: Consumer Handbook 2013 document]

Intake/Access Forms: To save time on your first visit, you can print and complete the following forms and bring them with you when you visit our Access Center.

Recipient Rights – Know Your Rights Booklet

Child and Family Services: About

Shaping the future

Children face many obstacles while trying to grow and find their identities. The challenge facing parents and children as they cope with these issues can often lead to conflict in everyday life. We are here to help. Riverwood Center offers a wide variety of services for children and adolescents who experience problems at home, at school or in the community.

We will provide your family with support, guidance and treatment. Our staff members have training in the best practices available. Services help give you the strengths you need to succeed, and emphasize parent involvement and partnering with other agencies such as schools or the courts, as necessary.

To see information about services for children with intellectual/developmental disabilities, including autism, see our Intellectual/Developmental Disabilities page.

Riverwood has Access Centers located in both the Benton Harbor and Niles offices. Riverwood Center Access Center Helpline is open 24-hours a day, every day of the year at (800) 336-0341. If you feel that any of the services and supports might be helpful to you or a loved one, visit one of our Access Centers.

What does Serious Emotional Disturbance (SED) mean?

The term Serious Emotional Disturbance is an "umbrella" term. Beneath this umbrella, there is actually a wide range of specific conditions that have different characteristics and treatments. These conditions include:

  • Anxiety disorders
  • Bipolar disorder (sometimes called manic-depression)
  • Conduct disorders
  • Eating disorders
  • Obsessive-compulsive disorder (OCD)
  • Psychotic disorders

Children who have an emotional disturbance might show these symptoms, characteristics or behaviors:

  • Hyperactivity
  • Aggression toward others or themselves
  • Withdrawal
  • Mood swings
  • Suicidal thoughts
  • Behavioral problems
  • School problems
  • Poor self-esteem
  • Depression
  • Aggression
  • Family conflict
  • Defiant behaviors
  • Poor impulse control

Many children who do not have emotional disturbance may display some of these same behaviors at various times. However, when children have an emotional disturbance, these behaviors continue over long periods of time. Children with the most serious emotional disturbances may show distorted thinking, excessive anxiety, bizarre movements and abnormal mood swings. Their behavior signals that they are not coping with their environment or peers.

Child and Family Services: Services

Before we can start services, you will take part in an assessment to find out if you are eligible for services. It will also identify the services that can best meet your needs. Not all people who come to us are eligible, and not all services are available to everyone we serve. If a service cannot help you, your Community Mental Health will not pay for it. Medicaid will not pay for services that are available to you from other resources in the community.

During the person-centered planning process, we will help you figure out which services you need and the right amount of those services to help you reach your goals. You will also be able to choose who provides your supports and services. You will receive an individual plan of service that provides all of this information.

Specific services are available if you meet certain eligibility standards established by the Michigan Department of Community Health. Not everyone will meet criteria for a specific service.

If you feel that any of the services listed might be helpful to you, visit one of our Access Centers.

Children's Services:

Case Management: Help for people who are vulnerable and/or have multiple service needs and can't arrange or access these services themselves. Includes help with service planning, linking and monitoring specialty services.

Community Inpatient Services: Hospital services used to stabilize someone experiencing a significant change in their symptoms, or in a mental health emergency. Community hospital services are provided in licensed psychiatric hospitals and in licensed psychiatric units of general hospitals.

Community Living Supports (CLS): Individual or group services delivered in your own home or in the community. Services are designed to train or assist you or your loved ones with achieving goals such as living as independently as possible, learning new skills such as cooking or budgeting, participating in community activities and assuring health and safety.

Crisis Interventions: Unscheduled individual or group services aimed at helping people cope with unexpected events. Access emergency mental health prescreens at either Riverwood Center location during business hours or Lakeland Emergency Departments anytime.

Functional Family Therapy (FFT): An intensive, short-term, family-focused therapy program. A major goal of FFT is to improve family communication and supportiveness while decreasing the intense negativity. Other goals include helping family members adopt positive solutions to family problems, and developing positive behavior change and parenting strategies.

Home-Based Services: Intensive services for youth and families, provided in your home and in the community. Services promote normal child development, healthy family functioning, and supporting and preserving families. Services help give you the strengths you need to succeed, emphasize parent involvement, parent and worker teamwork and partnering with other service providers as necessary.

Multi-Systemic Therapy (MST): An intensive short-term treatment program that addresses all the factors in a child's environmental that impact chronic and violent juvenile offenders -- their homes and families, schools and teachers, neighborhoods and friends. Each factor plays a critical role in a youth's world. And each factor requires attention when effective change is needed to improve the quality of life for youth and their families. MST works with high-risk and intensive cases, ages 9 through 17, who have a long history of arrests.

Outpatient Clinic Services: Individual, family or group counseling.

Psychiatric Services: Medication management to reduce and manage mental illness symptoms.

Respite Services: Temporary relief for a family or unpaid caregiver so you can continue to live in your family home.

Self-Determination: Self-determination is an optional way to deliver services in a way that gives you or your loved one more choice and control over your services. Find out more about the Self-Determination option.

Intellectual/Developmental Disabilities: About

Where people with disabilities thrive

We want people with disabilities and their families to feel like a part of our community. So Riverwood Center offers many services and supports designed just for them to help them improve their quality of life. Because we believe that everyone should have the chance to be happy and live a full and active life.

Riverwood Center has grown over the past 25 years, and so have the people we serve. We continue to offer care and service for children and adults with intellectual/developmental disabilities. Explore our Services section to see how Riverwood Center supports people with intellectual/developmental disabilities at work, at home and at play – all to help people with disabilities thrive.

Whether it's at home, at work or at play, our services are designed to help people grow, be independent and live well. You will have choices and options throughout the process. Everyone's plan is designed using what we call Person-Centered Planning and Self-Determination. That means each person's plan is created just for them, and they decide what they want to achieve.

What is an intellectual or developmental disability?

Each of us is born with a unique spark. The thing that makes us who we are. We have different abilities, personalities, strengths and weaknesses. But sometimes we need help. Some people are born with a disability and have a hard time doing things you may find easy. They may have a developmental disability. Riverwood Center is here to help.

Intellectual/developmental disabilities appear before someone is 22 years old. Autism, Down Syndrome and Cerebral Palsy are some of the types of intellectual/developmental disabilities.
If someone you know may have an intellectual/developmental disability, Riverwood Center may be able to help provide supports and services so they can thrive and enjoy life.

Riverwood has Access Centers in both the Benton Harbor and Niles Office. Riverwood Center Access Center Helpline is open 24-hours a day, every day of the year. Just call (800) 336-0341.

Intellectual/Developmental Disabilities: Services

Maximizing choice and independence

Riverwood Center believes that life is far too precious not to be lived in full. That's why we offer a wide range of services to help people of all ages with disabilities explore and enjoy life. From finding a job to finding a place to live, making friends to exploring one's community, we are about maximizing human potential.

Before services can be started, you will take part in an assessment to find out if you are eligible for services. It will also identify the services that can best meet your needs. You need to know that not all people who come to us are eligible, and not all services are available to everyone we serve. If a service cannot help you, your Community Mental Health will not pay for it. Medicaid will not pay for services that are otherwise available to you from other resources in the community.

During the person-centered planning process, you will be helped to figure out which services you need and the right amount of those services to help you reach your goals. You will also be able to choose who provides your supports and services. You will receive an individual plan of services that provides all of this information.

If you feel that any of the services listed might be helpful to you, walk-in to one of our Access Centers.

Intellectual/Developmental Disabilities Services:

Applied Behavior Analysis: Behavioral services provided by a team consisting of a Board Certified Behavior Analyst and a Behavior Technician/Aide. A treatment plan is developed to focus on reducing challenging behaviors and teaching skills in the areas of communication, play, socialization and daily living skills.

Community Inpatient Services are hospital services used to stabilize a mental health condition in the event of a significant change in symptoms, or in a mental health emergency. Community hospital services are provided in licensed psychiatric hospitals and in licensed psychiatric units of general hospitals.

Community Living Supports (CLS): Individual or group services delivered in your own home or in the community. Services are designed to train or assist individuals with achieving goals such as living as independently as possible, learning new skills such as cooking or budgeting, participating in community activities and assuring health and safety.

Crisis Interventions: Unscheduled individual or group services aimed at reducing or eliminating the impact of unexpected events on mental health and well-being. Emergency mental health prescreens may be accessed at either Riverwood Center location during business hours or Lakeland Emergency Departments anytime.

Environmental Modifications are physical changes to a person's home, car, or work environment that are of direct medical or remedial benefit to the person. Modifications ensure access, protect health and safety, or enable greater independence for a person with physical disabilities. Note that other sources of funding must be explored first, before using Medicaid funds for environmental modifications.

Family Training Supports: Psychological services including consultation and training for family or staff members on how to improve quality of life by reducing maladaptive behaviors.

Nursing Home Mental Health Assessment and Monitoring includes a review of a nursing home resident's need for and response to mental health treatment, along with consultations with nursing home staff.

Occupational Therapy includes the evaluation by an occupational therapist of an individual's ability to do things in order to take care of themselves every day, and treatments to help increase these abilities.

Outpatient Clinic Services: Individual, family or group counseling.

Psychiatric Services: Medication management to reduce and manage the symptoms related to mental illness.

Residential Care Services: Residential care options range from staff assistance so you can remain in your own home to total supports in a structured group home facility. The type and level of residential supports is based on individual needs. Riverwood Center Supports Coordinators will discuss options and assure individuals live in the most independent and least restrictive settings possible.

Respite Services: Provides temporary relief for a family or unpaid caregiver so you can continue to live in your family home.

Self-Determination: Self-determination is an optional way to arrange the delivery of services in a way that gives the individual more choice and control over the services. Find out more about the Self-Determination option.

Skill Building Assistance: Vocational training to prepare for entering the general competitive workforce. Training is focused on areas such as increasing attention to task, interpersonal skills, accepting direction or constructive feedback, etc. Skill Building services must be related to a realistic goal of eventually entering the general competitive workforce.

Supported Employment: Assistance to search for, obtain and maintain meaningful paid employment in the community.

Supports Coordination: A Supports Coordinator can help you determine what is important for you and what services you may be eligible for. The Supports Coordinator facilitates a support circle including family, friends and clinicians to develop a Person-Centered Plan. Other responsibilities of a Supports Coordinator includes: linking with service providers, coordinating, advocating and monitoring services.

If you receive Medicaid, you may be entitled to other medical services not listed above.

Services necessary to maintain your physical health are provided or ordered by your primary care doctor. If you receive community mental health services, Riverwood Center will work with your primary care doctor to coordinate your physical and mental health services. If you do not have a primary care doctor, your local community mental health services program will help you find one.

Note: Home Help Program is another service available to Medicaid beneficiaries who require in-home assistance with activities of daily living, and household chores. In order to learn more about this service, you may call the local Michigan Department of Human Services or contact Riverwood Center Customer Services for assistance.

Mental Illness Services: About

Paving the path to recovery

Our goal is to support you on your journey toward recovery from mental illness. We whole-heartedly believe recovery is possible and want to help you get there.

Riverwood Center has grown over the past 25 years, and so have the people we serve. We continue to offer services for adults with serious mental illnesses. Explore our Services section to see how Riverwood Center can help you.

Whether it's at home, at work or at play, our services are designed to help you grow, be independent and live well. You will have choices and options throughout the process. Your plan is designed using what we call Person-Centered Planning and Self-Determination. That means your plan is created just for you, and you decide what you want to achieve.

What is Mental Illness?

Mental illnesses are medical conditions that disrupt a person's thinking, feeling, mood, ability to relate to others and daily functioning.

Mental illnesses can affect people of any age, race, religion or income. Mental illnesses are not the result of personal weakness, lack of character or poor upbringing. Mental illnesses are treatable. Most people diagnosed with a serious mental illness can experience relief from their symptoms by actively participating in their own person-centered plan.

Serious mental illnesses include major depression, schizophrenia, bipolar disorder, obsessive compulsive disorder (OCD), panic disorder, post-traumatic stress disorder (PTSD) and borderline personality disorder. The good news about mental illness is that recovery is possible.

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