Consumer Advisory CouncilPURPOSE
To give advice to Berrien Mental Health Authority on matters which directly or indirectly affect the quality of care provided to mental health consumers. This includes:
- Strategic Plan: Strategic plans for the agency as a whole and the clinical departments contain the mission, vision, values, purpose, priorities and goals. It is very important for consumers to have an opportunity to review these plans and make suggestions. The Strategic Plan set the course that Riverwood will take for a year or longer
- Consumer Satisfaction Survey: The Council will give advice on the instrument selected. The Committee would like to see the questions that are asked to be sure the questions address consumers' issues. They will also review the results and provide suggestions on follow up.
- Quality Improvement Outcome Studies: The Council would like to see the results of consumer outcome studies and make suggestions for improving the quality of Riverwood Services. Some studies are conducted by the Michigan Department of Community Health (MDCH). When the quarterly report from MDCH is available, the Committee will look at it and see if there are any suggestions for improving Riverwood.
- Marketing and Training Materials: It is important to get the right perspective on pamphlets or other informational materials which are given out to the public, potential consumers or consumers. It is also important for people who receive mental health services to give advice on what information is needed.
- Peer and Self-Advocacy: As a result of serving on this Council everyone has gained the opportunity to become a peer advocate. Educational opportunities that are presented will also assist the members in self-advocacy.
- Reviewed the Orientation Booklet, Annual Report and Patient Booklet
- Two members were elected to attend the Regional Consumer Advisory Council and reports back the CAC on activity and progress made.
- A member of the CAC attends the Member Services Committee of Venture Behavioral Health and reports back to the CAC on activity and progress made.
- A member of the CAC serves as a representative of the Recipient Rights Committee and reports back to the CAC.