3 Simple steps to request the support and care you deserve
The first step is often the hardest, and we’re proud of you for taking it. No matter your age or need, our team will listen and guide you toward the support that’s right for you.
Call and Ask for Help
Call us directly at 269-925-0585 and a member of our Access Team will be honored to assist you. Prefer a toll-free option? Reach our Customer Service line at 1-866-729-8716.
All calls are private and confidential. Everyone is welcome. Insurance or no insurance, care is always available for all ages.
Get Your Intake Appointment
During your first call, we’ll schedule a convenient intake appointment. At your intake appointment, our team will take time to understand your needs and goals, so together we can create a care plan that connects you with the right services and supports for your journey. From there, you’ll begin receiving the care and support that’s right for you, guided by professionals dedicated to your health and wellness.
Begin Your Experience
From your very first visit (intake appointment), you’ll be surrounded by a team of caring professionals, including your primary care provider, who are here to walk with you every step of the way. This is where your services and supports officially begin, guided by a detailed care plan and timeline designed to help you achieve healing, well-being, and a brighter tomorrow—because everyone deserves an exceptional experience, every time!
We're Glad You're Here!
At Riverwood Center, we know that asking for help can feel like the hardest step—but it is also the most important step toward healing and wellness. Mental health challenges don’t simply disappear on their own, and you don’t have to face them alone. Professional support can make all the difference.
Our goal is to provide confidential, personalized care in a safe and welcoming setting, where you are always treated with the respect and dignity you deserve. From the very beginning, we’ll listen to your concerns, answer your questions, and include your voice in creating a plan of care that fits your needs. Together, we’ll work to ensure you or your loved one receive the right services and the highest quality of care every step of the way.
Need Language or Communication Assistance?
We offer free communication resources in alternative languages and formats (including Spanish, audio enhancements, sign language interpretation, TDI, and communication enhancement devices) at no cost. o learn more about accessing these services, please contact Customer Service at 866-729-8716 (TTY:711).
Spanish | ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 866-729-8716 (TTY: 711).
Arabic | عربي | ملاحظة: إذا كنت تتحدث العربية، تتوفر لك خدمات المساعدة اللغوية مجانًا. اتصل برقم هاتف الصم: 866-729-8716 (TTY:711).
What To Expect
Getting services at Riverwood Center is simple. Our Access Center is open for walk-ins or phone calls Monday-Friday, from 8:30 a.m. to 5:00 p.m. If you are a walk-in and arrive after 3:30 p.m., we may need to finish your intake on another day that works best for you as it could take 1.5-2 hours.
When you come in, one of our friendly Access Specialists will sit down with you and ask some questions. We’ll talk about where you live, what’s going on in your life right now, and how services might be helpful. We’ll also ask about insurance, income, and basic information so we can connect you with the right care. Together, you and the Access Specialist will decide on the next step:
• If it’s an emergency, you’ll be connected to immediate help.
• If it’s not an emergency, and you’re eligible for services, we’ll connect you to the right provider. This process usually takes 1.5 to 2 hours, and by the end you’ll know what services you qualify for. If eligible, you’ll also set up an appointment with one of our clinicians.
• If you’re not eligible, we’ll help guide you to other community resources.
• If you have private insurance, you may need to start with one of your insurer’s providers before receiving services at Riverwood Center.
To help us serve you more quickly, please bring:
• Your medical insurance card or numbers (including Medicaid, if you have it)
• Your Social Security number
• A list of current medications and doctors
• Proof of guardianship, custody, or other legal documents (if this applies to you)
• School records or special education plans (if this applies to you)
• Proof of income (like check stubs, W-2s, or tax returns)
For children and teens:
• Children under 14 must have a parent or legal guardian with them to give written permission for counseling.
• All children under 18 must have a parent or legal guardian give permission for any medication.
If someone has a legal guardian (child or adult), the guardian must attend the intake appointment and bring the paperwork that proves guardianship.
Eligibility
As a CCBHC, we provide care to individuals of all ages with both mild and severe behavioral health conditions. Services are available to individuals who:
• Live in Berrien County or want to travel to Berrien County for support.
• Have a serious mental illness, developmental disability, serious emotional disturbance, substance use disorder and/or co-occurring substance use disorder.
• Have Medicaid. (*If you do not have insurance, we can provide you with a Medicaid application. If you do not have insurance and meet all other eligibility criteria, you may be placed on a waiting list.)
• Demonstrate medical need for services.
If you do not qualify for services or support, a member of our Riverwood Center Access Team will assist you in finding or referring other services available to you.
Referrals
We accept referrals from many sources, including primary care and other health providers, law enforcement, attorneys, the Department of Health and Human Services (DHHS), local shelters, schools, and employers. Individuals may also come to us through self-referral or with the support of a family member.
Advance Directives
Advance Directives give you the opportunity to make decisions about your future care before you ever need it. At Riverwood Center, we encourage individuals to create an Advance Directive as part of their wellness planning when getting started with care.
This document allows you to share your wishes about treatment and choose a trusted person to speak on your behalf if you are ever unable to do so. Having an Advance Directive in place helps ensure your voice is always heard, your preferences are respected, and your Riverwood Center support team can honor your choices. If you’d like more information or help in creating an Advance Directive, our Customer Service team is here to guide you.
Payment for Services & Non-Discrimination
At Riverwood Center, we provide health care services to all individuals and do not discriminate:
• If someone is unable to pay for services
• If payment comes from Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP)
• Based on race, color, sex, age, national origin, disability, religion, gender identity, or sexual orientation
We work with each person to understand their needs and determine what services may be covered. No one will be denied access to services because of inability to pay. A discount/sliding fee scale is available, based on family size and income.
Riverwood Center adheres to the Federal No Surprises Act, a part of transparency in health care. To learn more about this Act and to get details, please visit Michigan.gov.