Your Partnership Matters

Providers and Partners

Partnering for Whole-Person Care

At Riverwood Center, we recognize the essential role our providers and partners play in ensuring every individual and family in Berrien County experiences compassionate, person-centered care. This page is designed as a resource hub where you can access the training, information, and policies needed to confidently partner with us in delivering behavioral health and wellness services. Together, we can ensure timely access to care, uphold best practices, and provide exceptional experiences for every person we serve.

Quarterly Provider Meetings

Join us for our quarterly provider meetings, where we come together to share updates, resources, and best practices that strengthen our collaboration. These gatherings are an opportunity to stay connected, learn, and ensure we continue providing exceptional experiences for every individual we serve.

December 3, 2025
March 4, 2026
June 3, 2026
September 2, 2026

Location: 1485 M-139, Benton Harbor (Building #2) or by Zoom
Time: 9am-11am

*Provider Notice and Notice for Families with Medicaid-Eligible Youth

The Michigan Department of Health and Human Services (MDHHS) has received preliminary court approval for the settlement of litigation alleging that medically necessary intensive home and community-based services were not timely provided to Medicaid-eligible children and youth as required by Medicaid’s Early and Periodic Screening, Diagnostic and Treatment (EPSDT) provisions. This litigation is known as D.D. v. MDHHS; formerly known as K.B. v. MDHHS.

The Class Action Notice, which outlines a summary of the settlement’s terms, as well as the full Agreement, can be found on the MDHHS website. Class members include all Medicaid-eligible beneficiaries under the age of 21 in the State of Michigan for whom a licensed practitioner of the healing arts acting within the scope of practice under state law has determined, through an assessment, that intensive home and community-based services are needed to correct or ameliorate their emotional, behavioral, or psychiatric condition.

For questions or more information, refer to the settlement Agreement or email MDHHS-BCCHPS-Questions@michigan.gov.

Provider Resources

Provider Policies

Provider Training

FY26 Provider Training Grid
Annual Compliance & HIPAA Training
PCP, HCBS, and SDS New Hire Training
FY26 Customer Service Training
FY25/26 Recipient Rights Annual Refresher Training 
LARA Implicit Bias Training
FY26 Attestation of Completion of Provider Training
FY25/26 Certificate of Annual Rights Refresher Training (Blank Certificate)

Instructions: Review all required trainings according to the training grid in your contract. Fill out the Attestation as part of your annual training for Fiscal Year 25/26. The Attestation should be printed and saved for audit purposes. Please contact our Provider Network Department if you have any questions at 269-934-1606.

We accept all Michigan CMHP training in place of our direct Riverwood Center training!

**The Recipient Rights Refresher training is only for those people that have already gone through an in-person training within 30 days of hire. Read the training and print out the Recipient Rights Attestation. Keep a copy in your file for audit purposes.

Free Training Resources

In partnership with Improving MI Practices (IMP), providers can receive a wealth of free CEUs and other resources aimed at helping professionals better serve individuals in need and improving quality of care.

Cultural Competence
Emergency Preparedness
Corporate Compliance
Advance Directives
Person-Centered Planning
Self-Determination
Trauma Informed Care
HIPAA Essentials
HIPAA Comprehensive
and many more!

Ready to get started? Contact Customer Service Monday-Friday, 8:30am-5pm.

24/7/365 Crisis Line: Call if you’re in emotional distress or having a behavioral health crisis.

988

Call, text or Chat 988, the National Suicide & Crisis Lifeline for 24/7 emotional support.

911

If you’re having a medical or life-threatening emergency, call 911 or go to your local ER.