Our Culture

Did you know? ...Riverwood Center staff have many connections to the schools, justice systems, healthcare providers, and resources in Michigan's great southwest, as well as local, State, and Federal/national resources, workgroups and associations, like NatCon. Our staff truly care about bettering our community, and serving those around us. This year, staff began the process of developing a new Operational Plan for 2018 and beyond, over a series of several months. We also continued to offer Mental Health First Aid training to not only community members, but those willing to travel to our location for a day of education. Participants learned about ALGEE, or the Mental Health First Aid action plan, represented by:

  • Assess for risk of suicide or harm

  • Listen non-judgmentally

  • Give reassurance and Information

  • Encourage appropriate professional help

  • Encourage self-help and other support strategies

Riverwood Center staff also continued to develop upon our Electronic Health Record's functionality, known as "IRIS," to include increased access to our Consumer Portal called "CEHR," (medical information access hub online), which can be found here. The greatly improved “EHR” helps staff give great care to all Riverwood clients. Here at Riverwood Center, we take pride in doing our best, every day, to serve others. Take a look at some of our recent achievements:

  • Continued participation in the regional Quality Management Committee (QMC), Data Integrity Committee (DIG), and Regional IT Committee (RITC)

  • Participation in the national Health Information Management Systems Society (HIMSS) and with the National Council for Behavioral Health

  • Successfully achieved completion of required steps in the processes of adhering to interoperability efforts with Meaningful Use (MU) (full incentive payment received = >$30,000), MACRA/MIPS (stage 3) (full incentive payment received), performance improvement efforts with PQRS, and (Value Based Payment Modifier) VBPM requirements, while successfully completing the necessary audits, protected health information security risk assessments, and practice assessments

  • Cleaned and submitted 2764 BHTEDS records (Behavioral Health Treatment Episode Data Set), while maintaining a 96% (best in region) TEDS-to-Service Encounter ratio, and of all Medicaid eligible consumers receiving services, 96% had a successfully recognized TEDS record by MDHHS (the Michigan Department of Health and Human Services

  • Provided hosting, information for, and/or coordination of activities including but not limited to 9 Berrien County area community events; a booth at the Berrien County Youth Fair, the Boys and Girls Club Summit of Benton Harbor, the Berrien RESA Round Table in Berrien Springs, 2nd Annual Run for Hope (Sponsor level) at Lake Michigan College, St. Joseph High School Change Day, Niles Festival of Families, Mendel Center Fall Trade Fair, Kinexus Town Hall Meeting, and CIT Training in New Buffalo, MI


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